GENERAL TERMS AND CONDITIONS OF SALE AND BOOKING

Article 1 – Purpose and Scope

These General Terms and Conditions of Sale and Booking (the “Terms”) govern the contractual relationship between Orient Bay Management, operator of the website stmartinvillasrentals.com, and any person (hereinafter referred to as the “Guest” or “Client”) making a reservation for vacation accommodation, including villas and apartments, located in Saint-Martin.

By making a reservation, the Guest fully and unconditionally agrees to these Terms and Conditions.

Article 2 – Booking Terms

  1. Booking Request and Confirmation:
    A reservation becomes firm and confirmed once the completed booking form has been received and the required deposit has been paid.

  2. Deposit:
    Unless otherwise stated at the time of booking, a deposit of  30% of the total rental amount is required to confirm the reservation.

  3. Final Balance:
    The remaining balance must be paid no later than 30 days before the scheduled arrival date. For reservations made less than 30 days before arrival, the full amount of the stay is due at the time of booking.

Article 3 – Rates and Payment Methods

  • Rates:
    Prices are quoted in Euros (EUR) or U.S. Dollars (USD), depending on the currency selected by the Guest. Rates include the rental of the furnished accommodation, water and electricity charges, and any standard concierge services expressly included in the booking agreement.

  • Additional Charges:
    Local tourist taxes, where applicable, as well as any additional services requested by the Guest, such as a private chef, additional housekeeping, car rental, or other concierge services, will be charged separately.

  • Accepted Payment Methods:
    Payments may be made by credit or debit card through the secure Stripe payment platform, by bank transfer, or by any other payment method specified at the time of payment.

Article 4 – Security Deposit

A security deposit, the amount of which varies depending on the property rented, may be required prior to check-in or release of the keys. The deposit may be collected by credit card pre-authorization, bank transfer, or another method communicated before arrival.

The security deposit is intended to cover any damage, loss, or deterioration caused to the property, furnishings, equipment, or amenities during the Guest’s stay.

The security deposit will be released or refunded within a maximum of 7 days after departure, less any amounts reasonably withheld to cover damage, missing items, excessive cleaning, or restoration costs.

Article 5 – Cancellation Policy

Any cancellation by the Guest must be submitted in writing by email to orientbaymanagement@gmail.com.

  • Cancellation more than 60 days before arrival:
    The deposit will be refunded, less a 5% administrative fee.

  • Cancellation between 31 and 60 days before arrival:
    The deposit is non-refundable and will be retained by the accommodation provider.

  • Cancellation 30 days or less before arrival, or in the event of a no-show:
    100% of the total booking amount will be retained and no refund will be issued.

Guests are strongly encouraged to purchase their own travel and cancellation insurance.

Article 6 – Check-In and Check-Out

  • Check-In:
    Check-in is generally available from 4:00 PM. A personalized welcome will be arranged at the villa or at another agreed meeting point.

  • Check-Out:
    The accommodation must be vacated no later than 10:00 AM on the day of departure. Any unauthorized late departure may result in an additional charge of up to one extra night.

Article 7 – Property Use and Guest Responsibilities

  1. Maximum Occupancy:
    The property may only be occupied by the number of guests stated in the booking agreement.

  2. Respectful Use of the Property:
    Guests agree to use the accommodation and its facilities, including the swimming pool, garden, furniture, appliances, and other amenities, in a peaceful and responsible manner.

Unauthorized parties, group events, gatherings, and excessive noise are strictly prohibited.

  1. Swimming Pool and Safety:
    Parents, guardians, and accompanying adults are solely responsible for supervising children and other persons using private swimming pools.

Orient Bay Management cannot replace the supervision and vigilance required from responsible adults.

Article 8 – Right of Withdrawal

In accordance with Article L. 221-28, 12° of the French Consumer Code, accommodation services provided for a specific date or period are not subject to the statutory right of withdrawal.

Accordingly, the Guest does not benefit from a cooling-off or withdrawal period once the booking has been confirmed.

Article 9 – Governing Law and Jurisdiction

These Terms and Conditions are governed by French law.

In the event of any dispute relating to the interpretation, validity, or performance of a booking, the parties agree to first attempt to resolve the matter amicably before initiating legal proceedings.

If no amicable resolution can be reached, the dispute shall be submitted to the competent courts having jurisdiction over the Collectivity of Saint-Martin (97150), or to any other court designated as competent under the applicable provisions of the French Code of Civil Procedure.